Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing or service address
• Service requests, dietary needs, preferences, and other information related to the services you request
• Appointment and scheduling information
• Messages and information submitted through forms or the HighLevel/LeadConnector chat widget
• Information shared through email, telephone, text message, or other communications

2. Automatically Collected Information

When you use this website, certain information may be collected automatically, such as your IP address, browser and device information, operating system, pages visited, referring website, approximate location, date and time of access, and general website interaction data.

3. Cookies

We may use cookies and similar technologies to support website functionality, understand how visitors use the website, remember preferences, and improve the user experience. You may be able to control cookies through your browser settings, although disabling them may affect some website features.

4. How We Use Information

We may use information to:

• Respond to questions and service inquiries
• Provide, personalize, schedule, and manage services
• Deliver customer support, appointment information, reminders, and service updates
• Maintain security, improve our website, and keep business records
• Meet legal and regulatory obligations
• Send marketing communications when appropriate consent has been provided

5. SMS and Text Messaging

When you provide your mobile phone number and the appropriate consent, FilosoChefs may send text messages related to your inquiries, requested services, appointments, customer support, service-related updates, and, when separately authorized, marketing or promotional communications.

Message frequency varies based on your interactions with us and the services you request. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact us using the information below. Consent to receive marketing text messages is not a condition of purchasing goods or services.

6. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. How We Share Information

We may share information with service providers that help us operate our business, communicate with customers, process payments, maintain technology, or provide requested services. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business transaction. We do not sell or rent mobile information or SMS consent data for marketing purposes.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, and meet applicable legal requirements. Retention periods may vary based on the type of information and why it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites and Services

If you independently access a third-party website or service, its privacy practices are governed by its own policies. We are not responsible for the content, security, or privacy practices of third parties.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. Privacy Rights

Depending on applicable law, you may have rights related to your personal information, including the right to request access, correction, or deletion and to exercise certain opt-out rights. To make a request, contact us using the information below. We may need to verify your identity before completing a request.

13. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe option provided in the email. For text messages, reply STOP to opt out or HELP for assistance. Service-related communications may continue when necessary to provide a service you requested or complete a transaction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the “Last updated” date at the top of this page will be revised. Your continued use of the website or services after an update is subject to the revised policy.

15. Contact Us